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Terms and Conditions

Terms & Conditions - RIBA Books and RIBApix

RIBA Books T&Cs

1. Payment for goods

Payment by credit/debit card is taken at the point the order is processed by our Customer Service team. Where goods are out of stock or are forthcoming, payment will be taken and goods will be dispatched automatically when available. We will advise customers of any problems with their order.

Customers awaiting outstanding orders may cancel at any time and receive a full refund (see returns and refunds below).

RIBA Books reserves the right to request full payment by bank transfer before goods are despatched.

Payment methods

- RIBA Bookshops Business Account – for UK customers

- Credit/Debit Card: Mastercard or VISA

VAT charges

Customers based outside the EU (but including the Channel Islands) who have selected VAT-able items in their order will not be charged VAT. For further details contact our Customer Service team (details below).

Books are currently zero rate VAT, while most forms, contracts and DVDs are subject to VAT at the standard rate. VAT is calculated on the net value of the goods, including the despatch costs for VATable goods, at the full VAT rate.

Pricing and editions

RIBA Books believes all prices and details to be correct, but these may be subject to alteration without prior notice.

Total amount payable

For online orders the total amount payable including goods and delivery is displayed in the checkout before proceeding to the billing address and payment sections.

2. Delivery and despatch

UK delivery and despatch

Standard delivery for UK orders is within 3-4 days subject to stock availability. A next working day delivery option is also available. A signature may be required on delivery.


Any information regarding availability is subject to our suppliers’ stock levels. This website does not link to our stock database and so availability dates/stock levels as displayed on this website are subject to change.

Overseas delivery and despatch

Goods sent outside the UK are sent by standard courier services unless otherwise requested, taking approximately 7–21 working days.

Orders are normally despatched the following working day subject to stock availability.

*RIBA Bookshops next day delivery exclusions (UK orders)

The following postcode areas are not included in the RIBA Bookshops 'next working day delivery' service (these areas are not covered as part of the postal services used):

  • BT Northern Ireland
  • GY Guernsey (Channel Islands)
  • HS Lewis
  • JE Jersey (Channel Islands)
  • PA20-75
  • PA78 Coll
  • ZE Shetlands
  • KW15-17 Orkney
  • PH 30-50
  • IM Isle of Man

Postage and packing rates (non Web orders)

Postage & packing UK

  • Postage & packing rates are calculated on the net value of goods before any discounts are applied or VAT is added.
  • Minimum postage charge is £3 for orders under £30
  • Up to £100 in value, add 10% of the total order value (minimum charges apply)
  • £100 – £200, add £10 flat fee
  • Over £200, FREE postage (mail order/telephone orders)
  • Free standard delivery for all UK orders placed online over £75 (Excludes postage & packing, downloadable products, items not sent by post, gift vouchers and voucher/discount codes)

Customers who qualify for the online free postage offer will be asked to reimburse the postage costs, in full, if any subsequent adjustment to the order made by the customer results in the final order value being less than the qualifying amount.


When ordering products from RIBA Books for delivery outside of the UK customers' orders may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the customer; we have no control over these charges. Customs policies vary widely from country to country, so customers should contact their local customs office for further information. Additionally, please note that when ordering from RIBA Books, customers are considered the importer of record and must comply with all laws and regulations of the country in which they are receiving the products. Our customers' privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

3. Cancellation

Customers may cancel their order at any time prior to despatch. Any notification of a wish to cancel an order must be made in writing, by email, letter or submitting this cancellation form to our Customer Service team:

RIBA Books
Customer Services
66 Portland Place

Email orders@books.riba.org

A refund will be made as soon as possible after the customer cancels, but within 30 days at the latest. Refunds will be issued by the same payment method i.e. debit card payments will be refunded to the same debit card.

4. Returns and refunds

Any claim for non or late delivery of goods must be made within 28 days of placing the order. A returns form should accompany any returned items.(Available by e-mailing Customer services) sales@books.riba.org

Customers who qualify for any free despatch offers will be asked to reimburse the postage costs in full, if any subsequent adjustment to the order results in the final order value being less than the qualifying amount.

Software products which have been unsealed are returned at the discretion of RIBA Books. No refunds can be issued for electronic documentation/downloads including RIBA Contracts Digital.

eBook titles purchased cannot be returned, printed, refunded, or exchanged even if purchased in error. If you experience technical difficulty in downloading or accessing a title, please contact us.

Goods remain the property of RIBA until paid for in full.

Return of goods

Customers wishing to return their order may do so up to 14 days from the invoice date for UK customers and 28 days for overseas customers. A returns form should accompany any returned goods (see above).

Goods must be returned in a re-saleable condition and customers must arrange for their return at their own expense. A refund to the value of the goods (excluding original despatch costs) will be made within 30 days.

Please address all returns to:

RIBA Books Returns Department
66 Portland Place

Return of damaged or incorrect goods

Any damaged or incorrectly despatched goods should be returned with original packaging if possible, and a returns form within 14 days of the invoice date for UK customers and 28 days for overseas customers.

Where goods are damaged or incorrectly despatched, replacement goods will be sent to the customer.  Alternatively, a complete refund for the goods and original despatch costs will be provided.

RIBA Books will also bear the full cost of returning the goods, either by arranging to have the goods collected at our cost or using our Freepost return address.

Customers wishing to return damaged or incorrectly despatched goods should contact our Customer Service team on +44 (0)20 7496 8383 or email sales@books.riba.org to request details of our freepost returns address.

5. Account queries

Please note that credit accounts are only available to UK-based companies and individuals. Any account queries should be raised with RIBA’s Finance Department:

Finance Department
66 Portland Place

Email: purchase.ledger@riba.org
Tel: +44 (0)20 7580 5533

6. Special offers, promotions and discounts

Where customers are responding to a promotional offer or discount, a discount code may be required (applied during the checkout process) to amend the price on a qualifying order or a physical voucher will be presented at the till if purchasing in store.

Where a discount or promotional code is offered against a specific item or group of items, the discount or offer can only be claimed against those particular items.

Discounts are generally offered on the order sub-total; postage & packing costs are calculated before discounts are applied.

Generally, unless specified, only one discount/promotional code will be allowed per order or per customer, per transaction, per day.

Promotional codes and discount vouchers can only be used on full-priced items and cannot be used in conjunction with other discounts or offers. Sale and discounted items are excluded. Subscriptions to The RIBA Journal are also excluded. Other items including stationery, construction contracts and magazines may also be excluded. Check the details that accompany your discount voucher for details.

Customers eligible for ongoing discounts (including RIBA Friends and students) will only be able to claim one form of discount on their order i.e. discount or promotional codes cannot be used in addition to their standard discount.

RIBA Books reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.

7. Student discount

We offer a 10% student discount in the RIBA bookshop at 66 Portland Place, London on presentation of valid student identification card in-store.

Students wishing to claim their discount online should place their order and contact the RIBA Books Customer Service Team on +44(0)20 7496 8383 or email orders@books.riba.org to claim their discount.

RIBA Books reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.

8. RIBA bookshop loyalty card

Earn a £10 loyalty discount in the RIBA bookshop. Pick up a loyalty card in the RIBA bookshop. Spend £40 in-store to earn a stamp on your loyalty card. Once you have your third stamp you will receive a £10 discount.

A stamp is issued only when the customer spends £40 or more in a single transaction.

When issuing the 3rd stamp on any given loyalty card, the cashier will redeem the card, and then issue £10 off on that transaction.

The customer can only be issued with one stamp per transaction e.g. if the customer spends £80.01 in a single transaction, they would still only earn one stamp.

Only one stamp will be allowed per customer, per transaction, per day.

The loyalty card must be redeemed before the expiry date on the card otherwise the card is void.

Stamps are not transferrable, cannot be exchanged and have no cash value.

The loyalty card applies to transactions made in-store at the RIBA bookshop, 66 Portland Place, London, W1B 1AD (not online, mail order or telephone).

RIBA Books reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.

9. Mistakes and complaints

Any mistakes in invoices, receipts or payments, once agreed, will be corrected as soon as possible, and at the latest, within 30 days of agreeing to do so. All complaints will be acknowledged within 5 working days, along with notification of the length of time estimated for its resolution. All complaints should be addressed to:

RIBA Books
Customer Services
66 Portland Place

Tel +44 (0)20 7496 8383

Email sales@books.riba.org

RIBApix T&Cs

Conditions of Licence for use of Images

The reproduction by whatever means of the whole or any part of any Image is strictly forbidden other than in accordance with the use specified by you in the ordering process. You must satisfy yourself that all necessary rights, model releases or consents required for reproduction are obtained. We make no claim or warranty with regard to your use of names, people, trade marks or copyright material depicted in any Image.

The Licence is:

1. subject to these Terms and Conditions;
2. non-exclusive reproduction rights for use only as set out in your Order;
3. strictly limited to the use, period of time and territory as set out in your Order;
4. personal to you and not assignable by you to any third party other than the publisher (if any) specified in your Order.
5. subject to your using the exact credit line as specified by us every time the Image is used.
6. subject to your not altering or manipulating, adding to or deleting any part of, the Image.

Any publication right (as defined in the Copyright and Related Rights Regulations 1996) arising from your use of any Image shall vest in RIBA and you hereby assign all such rights arising to RIBA.

Use of Low Resolution Images

If you have signed up for a free registered user account you may download and use the lo-resolution Images available on RIBApix either for your own private study or as part of research for a non-commercial purpose provided you accompany each Image used with its title and the name of the photographer.

Updated June 2021.